How much do we love to think we are in charge! At work we like to feel we have control over our domain and blame either our bosses, subordinates or customers when all is not going well. Go ahead, feel you are in control, but is that really serving you and the business? Ask Netflix. […]
What Not To Say
I love the following blog post so I thought I’d share it! I believe you will find, as I did, it resonates on two levels, when we are the provider and when we are the customer. Enjoy! http://www.bnet.com/blog/small-biz-advice/8-things-you-should-never-say-to-customers/4352?promo=857&tag=nl.e857
The Magic Wand
Here is the thing about the magic wand…it does not exist. So if you are waiting for the perfect time and/or circumstances you might as well be waiting for a magic wand to be waived over your head. Instead I suggest going with Mark Victor Hansen’s idea: “Don’t wait until everything is just right. It […]
Are You The Problem Or The Solution?
Right now there is a huge amount of talk about the actions, or perhaps inaction, of our elected officials regarding our national debt and what to do about it and the budget. Lots of talk, lots of chatter, lots of complaining about the situation. Question, where is the action piece? Whether it is government, family, […]
Dealing With It
Yesterday I had a conversation with a sales manager at a company that is going through a lot of great changes. The conversation was about how to deal with change. Change is great, without it progress will lag if it exist at all, but change usually isn’t embraced. The dichotomy (and disaster) with change in […]
Sales. Are You Prepared?
Two things have struck me in the past few days about sales. One, do not pursue sales aggressively until you are prepared. Two, sales is about the other guy not you. Sales equals growth which is great. However, growth prior to preparation and/or capacity is not so great. Depending on your size the not so […]
Sales, It’s Not About You
During a corporate coaching session a key sales person was sharing frustration about not receiving a response from a client. That can be terribly frustrating without a doubt. What I asked as a follow-up was this… Is the question you are asking “when can I talk to you?” or “can I send you our materials?” […]
When You Let Your Circumstances Define You
Badly is how things end when you let your circumstances define you, rather than defining yourself and creating your circumstances. We have all had a moment or week, month, year, etc. where we let where we stand define who we are. It can feel comforting to take an (your) onerous situation and blame it on someone […]
Taking Care Of Yourself vs Being Lazy
Do not confuse taking care of yourself with being lazy. Sometimes when we are stressed out and/or overwhelmed we may have the propensity to excuse away doing some of the hard work that would be good for us in such a time. This may be an additional sales call, working out, etc. What we need […]