What Not To Say

I love the following blog post so I thought I’d share it!  I believe you will find, as I did, it resonates on two levels, when we are the provider and when we are the customer.

Enjoy!

http://www.bnet.com/blog/small-biz-advice/8-things-you-should-never-say-to-customers/4352?promo=857&tag=nl.e857

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